These
are the most important problems we have appreciate:
We
are not sure that the Owners Assembly of December 2001 had
taken place with strict respect to the applicable legislation.
For example, a great number of owners were not convocated
in time for the meeting.
Therefore,
we are not sure that the decission of increase the maintenance
fee taken in this meeting is legal, nor any of the agreements,
due to the defect mentioned before. Neither the constitution
title of the regime of shiftuse foresees this type of increasement.
We
are not sure about the legally of the famous property 235
that brings so many votes, specially related to the Spanish
Timeshare Law.
We
can not explain ourselves how a third one (the Owners Assembly
of December 2001) can leave without effect the contract
signed by each of the owners with Palm Oasis Mantenimiento
S.L., where the fee was fixed at 180 euro.
We
can not explain ourselves why Olmos and Cedros are part
of the presidence of the Owners Assembly if they assist
only at order of a group of owners as their representative
and vote. What interests do they really defend? Those of
the owners or those of the companies of Palm Oasis?
We
can not explain ourselves how if during the four years without
finishing Palm Oasis, there were not enough appartments
for the weekowners and many of us had to be located in “El
Cardonal” and in spite of this the internal interchanges
were kept, without any payment, recently, these interchanges
were eliminated due to absence of capacity and now these
capacities “appear” to invent a payment for the owners for
these interchanges. Who takes in such a personally way these
decissions without considerating the owners?
There
are serious problems with the quality of the cleanliness
of the appartments, kept since several years without taken
definitive measures about it. Often appear cockroaches or
insects, and for years the problem cause by the pigeons
was not considered, and that is not already solved.
The
resort has not the usual services of any 2 or 3 stars hostel
installation: there are no employees to help with the baggage
nor to accompain to the appartments, there is no food services
in the rooms, nor centralized video (promised in the documentation
of the contract) a.s.o.
The
appartments, the furniture and devices get worse from day
to day. The reposition is very poor. Many electrical appliances
and devices failed, are broken or do not run properly. The
maintenance personnel try hard, but has not the means enough
and, maybe, not also the correct management.
The
Rentacar service offered by the resort is expensive, and
also the prices for the transfer from and to the airport.
The minimarket is also expensive so that many owners go
to other minimarkets near to buy the products. The offer
of services and free time options and external activities
is poor, without any advantages (in the contract documentation,
discounts were offered), and also the information is poor.
Basing
on the doubtable existence of the property 235, services
have to be paid that any hostel or turistic installation
offers without any cost, for example, the parking. The private
contract established the right of the owners of using the "common
areas”.
A
loss of entusiasm can be appreciated in the personnel they
had the first years of running of the resort. They seem
to be ashamed towards the owners.
The
prices of the Cafeteria and the Restaurant have increased
in an unexplainable way, given that the variety and quality
are less.
Often
there is no answer to the letters, faxes, claims and applies
send to the Palm Oasis Mantenimiento, to the Owners Community,
to the Legal Department or the the Resort Management. This
is the actuation style installed since years.
To
claim to the Resort Management is, most of the times, vain:
always justifying the unjustifyable, the explanations are
unfortunate and the problems remain.
The
owners that can not assist to the assemblies and offer their
vote to the named company or to the owner that until now
offered himself as representative, have been used and their
votes have been used to support agreements and decissions
to with they do not agree.
The
rent system for the weeks has not been establised for the
owners which can not enjoy of their weeks. Although this
is something not determined in the contract, everyone knows
that this was offered during the sale to the visitors for
buying. Nevertheless, a third one is allowed to operate
for doing this service, keeping with him the coordination.
Due
to these and other problems, many owners are very disgusted
and have expressed their interest in selling their property.
None in Palm Oasis has calmed these owners that, given to
the conversations appreciated in the swimming pool and the
floors, are thousands. On the contrary, an absolute indifference
with confusing and delaying explanations about the promised
resales programm, that neither has run. (The position
of this Committee is that many of these owners recover their
confidence and keep in the resort).
All
the advantages that in the beginning gave the adquisition
of one week in Palm Oasis have gone due to the drastic increase
of the maintenance fee. In addition to the flight tickets
and the food expenses, the cost for the maintenance is of
346 euros plus 60 euro for coming from and going to the
airport, plus the cost fixed for the internal interchange,
plus de parking, plus the tennis court, and whatever can
appear. For getting after this the discomfort of a bad cleanliness,
loss of maintenance, 5 stars prices in a resort of less
than 3, restricted time-tables for the services, few installations
for the free time and entertainment, without services of
body care, a.s.o. In the actual situation of the market,
with few money you can travel to Canarias with much more
and better services than in Palm Oasis.